Privacy Policy

We collect information you provide directly to us, such as when you create an account, upload documents, or contact us for support.

Personal Information:

• Name and email address
• Account credentials
• Billing and payment information
• Communication preferences

Usage Information:

• Documents and files you upload
• Service usage patterns
• Device and browser information
• IP address and location data

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your documents and generate tax forms
• Handle billing and account management
• Send you technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve our service
• Detect and prevent fraud and abuse

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our service
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Consent: When you give us explicit permission

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure cloud infrastructure
• Employee training on data protection

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. We will delete or anonymize your information when:

• You request deletion of your account
• Your account has been inactive for an extended period
• We no longer need the information for business purposes
• Legal retention periods expire

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain types of processing

To exercise these rights, please contact us at privacy@promptax.com.

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze how you use our service
• Improve our service performance

You can control cookie settings through your browser preferences.

Our service integrates with third-party services that have their own privacy policies:

• Stripe: For payment processing
• Cloud Storage: For secure document storage
• Analytics: For service improvement

We encourage you to review the privacy policies of these third parties.

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date.

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@promptax.com
Support: support@promptax.com
Website: promptax.com